Where can I find your nutritional information?
Where can I find your allergen information?
I have certain allergies and specific questions regarding your food and diet not mentioned in Special Diet Information. What do I do?
Contact us on the Talk To Us section of our website, and we'll be happy to help you further.
I am a vegan. What can I eat?
You should avoid our meats (obviously), cheese, sour cream, and chipotle-honey vinaigrette.
I am a vegetarian. What can I eat?
You should avoid our meats (obviously). Our cheese is made with a vegetable-based rennet, and our sour cream is 100% cultured cream. If your own personal vegetarian guidelines therefore allow you to eat these dairy items, then that's terrific. If not, then you should avoid them. Please note this information is different for those who choose a vegan diet.
I can only have pasteurized dairy. Can I eat your cheese and sour cream?
Feel free! Our cheese and sour cream are both pasteurized.
Love the dressing? Wish you had a gallon of our salsa?
We're flattered. We really are, but we do not actually sell any of our foods in bulk. In order to maintain the shelf life required for retail, we'd have to add preservatives and we don't want to do that. We're happy to sell you some sides if you'd like.
We're addicted, but my kids don't like spicy foods. Do you have a meat option they can eat?
Our carnitas have black pepper only (no jalapeños or anything like that) and are very mild. Some kids aren't into trying new things, but we're happy to offer them a sample before they commit to a meal. Just ask us.
Where can I find out about new restaurants in my area?
Sign up for our e-mail list(s) on the Account section. If you're more of the social type, you can like us on Facebook at facebook.com/chipotle or follow us on Twitter at @chipotletweets. On the go? Sign up for mobile alerts by texting your zip code to 888222 (standard rates apply). All of these will keep you in the loop. Of course, you can also ask us directly on the Email Us section of our website.
When are you open?
Most of our restaurants are open from 11 am to 10 pm every day of the week. This being said, there are a few that aren’t. Find the number under the Find A Chipotle section and give them a call to make sure. Additionally, we are closed on some major holidays like New Year’s Day, Easter, July 4th, Thanksgiving, and Christmas. And most of our restaurants have limited hours on Christmas Eve and New Year’s Eve.
Where are you located?
Check out the Find A Chipotle field in the upper right corner of the site.
What was that song I heard?
If it was in your car, we can’t help you. If it was in a store, you can check out our Music Player. If you can’t find it there, drop us a line on the Talk To Us section, and we’ll see what we can do.
Where do I find menu prices and a fax form to order burritos ahead of time?
All of that information is available under each restaurant listed in our Find a Chipotle section. You can download the fax form or print right from your browser (umm, provided you have a printer).
How do I order food via the world wide web (assuming this whole internet thing isn’t just a passing fad)?
You can do that by pressing the Order Now button up and to the right If you need something special or have extra instructions, just include it in the Comments section. We'll add it to your order.
Do you cater?
Yes we do. Depending on your location, Chipotle Catering offers several delicious options that are perfect for any business meeting, event or party—feeding as few as 6 or as many as 200. We have Taco & Bowl Spreads that are easy to set up and come with everything you need: napkins, utensils, stands, chafing dishes and fuel to keep everything hot. If you need a solution that’s fast and easy, our Burritos by the Box allows you to order a lot of burritos with little effort. Or, when something lighter is in order, try our Chips & Salsa Spread, which comes with all of our salsas and our fresh, hand-mashed guacamole. You can call 1-800-CHIPOTLE to order or click here for more information.
I can't order online? What gives?
Make sure your browser accepts all cookies in all situations. If you are trying to get a new password, check your spam folder. Burritos are not spam, but some e-mail systems don't have any taste. If you're still having trouble, contact us on the Email Us section of our website and we'll help you out.
How is Chipotle impacting pesticide usage?
What kind of fundraisers and donations does Chipotle support?
We provide opportunities for K-12 schools, youth community groups, university groups, community gardens and food and sustainable agriculture groups to have in-restaurant fundraisers where 50% of sales during the event go to the group. We also provide in-kind donations for K-12 schools, youth community groups, university groups, community gardens and food and sustainable agriculture groups.
Where do I ask about sponsorship, in-restaurant fundraisers, donations, and our Scrip program?
Just go to our Fundraisers & Donations section of our website. Please note that we get a lot of requests so we ask for 12 weeks' notice so we can review them all. If your event is sooner than that, we're sorry we can't help, but we hope you'll keep us in mind next time.
Can I start a franchise or be involved in owning a restaurant in any way?
Nope. We're not into franchising. But if you have a recommendation for a location, hit up the Development section of the site.
Do you love me as much as I love Chipotle?
Assuming your love of us falls within the generally accepted social constructs of right and wrong, then yes. We love you too. Drop us a line and tell us about how you feel in the Talk To Us section.
I need more information on your company. Okay, I'm doing a paper and it's due soon. Can you help?
We are a publically traded company so most everything we are allowed to share, we do on the Investor section of our website. Other things, like recipes and internal functions of our company, are things we've dedicated time and resources to and it's all proprietary information. There is some good stuff though so check it out.
Where can I buy gift cards?
Gift cards are available at all US restaurants and at select US retail stores. Gift cards are also available online at www.chipotle.com/giftcards but may only be redeemed at U.S. Locations. Chipotle gift cards purchased through any other web site may be fraudulent. We cannot guarantee validity for cards purchased through any means other than those listed.
How can I check my gift card balance?
You can check the balance on any gift card (bought in restaurant, retail, online and for the digital and mobile cards) at www.chipotle.com/giftcards.
Where can I find coupons?
We try to limit our freebies to events and promotions so we can get to know our guests better. If you'd like to learn more, like us on Facebook at facebook.com/chipotle, follow us on Twitter at @chipotletweets, sign up for mobile alerts by texting your zip code to 888222 (standard rates apply) or sign up for our e-mail mailing list under Account, and select your city to hear about local events.
What do I do if my gift card has no balance or is not swiping at the register?
We can look into that for you, but we need a little more information. Please provide some details.
From Your Receipt:
the 16-digit gift-card number,
restaurant or retail store where it was purchased,
date of purchase,
amount added to the card at the time of purchase.
restaurant where redemption failed,
date on which the card failed.
What do I do if my card is lost or stolen?
Unfortunately, cards are treated like cash and we cannot replace them for you.
Where do I find the prices for catering?
Pricing varies slightly by location, so you’ll want to download the catering brochure for the restaurants in your area. To do so, go to www.chipotle.com and enter your ZIP code in the Location Finder tab. Once you find the location where you want to place your order, download the catering brochure. Prices will be included for all catering options.
How far in advance should I place my order?
We ask for 24 hours notice on all catering spread orders and for Burritos By The Box orders of 20 or more. We’ll prepare Burritos By The Box orders for up to 20 without advanced notice. If you know you want to place an order months in advance, that’s great—we’re happy to place the order as soon as we hear from you.
Do you deliver?
We don’t offer delivery right now, but we’ve gotten the message loud and clear, and this is something we’re looking into.
How much food do I get per person?
Our portions are consistent with the portions each person receives in our restaurants. We also include one crispy taco shell and one soft flour tortilla so everyone can choose between tacos or a bowl.
How can I place my order?
You can order by calling 1-800-CHIPOTLE (7am – 8pm MST), or you can place the order directly with the restaurant.
How much time should I plan on to set up my order?
Once you get the food home, it takes about 10-15 minutes to set up. If you have a couple people setting up the order, you should be ready to serve your party in 10 minutes. Yay!
Can we roll our own burritos?
Our catering spreads give you everything you need for your guests to make their own tacos or bowls, but no burrito tortillas. Our large tortillas are yummiest when warmed in a tortilla press (and they’re a lot harder to roll than you might think). If you want to provide burritos for a group, check out our Burritos by the Box option.
What about salads?
Right now, catering is designed to serve all of your guests tasty tacos and delicious bowls. We don’t include enough lettuce for everyone to have salads and also don’t include our chipotle-honey vinaigrette.
We don’t currently offer bulk beverage selections, but you can pick up individual drinks at the restaurant.
Do I need to supply my own plates, forks, and napkins?
No! Your order will include bowls, forks, napkins, serving spoons and tongs. We even include the matches to light the fuel. All you need to bring to the party is water to add to the hotel pans before you light the fuel.
Do you accept checks?
We accept business checks, but not personal checks.
Can I pay in advance?
No, not yet. We can only accept payment when you come in to pick up your order. We cannot take your card information over the phone.
Can I set up a House Account, PO Number, or be invoiced for catering orders?
Not yet. We’re working on getting a system in place though, stay tuned.
I want to use Chipotle for my wedding, but I want a full service line, complete with servers. Is this something you can do?
We don’t offer full service catering, and we are unable to send a team out to serve the food (although we’d love to be part of your big day). Our catering is simple to set up though, and easy to maintain throughout your event, so you, your friends and family can enjoy the meal without too much hassle.
Can I customize the order, or order just a few pans of rice and beans?
Our catering is non-customizable, and we don’t offer specific items in bulk. We do have the Two Meat Spread option that may work for smaller parties, while our Big Spread is a great option for groups who want a little more food. You’re always welcome to ask for both meat options to be chicken if you really, really love chicken. Burritos by the Box is a great option for smaller parties, but comes with set items. If you choose this option, please keep this in mind.