Chipotle — COVID-19 Safety Precautions

THE CHIPOTLE WAY

NEW PROTOCOLS TO ENSURE GUEST SAFETY AS WE
WELCOME YOU BACK INTO OUR DINING ROOMS

 


HAND SANITIZER FOR GUESTS

Chipotle restaurants have a hand sanitizer station right as you enter the restaurant.

 


HANDWASHING EVERY 30 MINUTES

We have heightened our hand washing protocol for all employees to wash their hands every 30 minutes and after every task at minimum throughout the day.

 


FACE MASKS FOR OUR CREWS

Our crews have been provided masks to wear at all times.


STEPS WE WILL CONTINUE TO MAINTAIN:
CARE FOR OUR GUESTS

 

TAMPER-EVIDENT BAGS

New tamper-evident packaging seals on every pick-up or delivery order bags.

 

CONTACTLESS DELIVERY AND PICKUP

Contactless delivery and pickup available for all digital orders.


DAILY WELLNESS CHECKS

Every employee signs a daily wellness check to ensure they are healthy and symptom-free.

 

COOK IN SMALL BATCHES

Our food is prepared in small batches to ensure freshness and safety.

 

GLOVES AND HANDWASHING

Chipotle team members wear gloves at all times when handling food and are washing their hands every 30 minutes at minimum.

 

LEADING FOOD SAFETY STANDARDS

We maintain a clean environment in our restaurants and employ safe food handling practices.

STATE OF THE ART AIR PURIFICATION

Every Chipotle has an air purification system to eliminate pollutants, mold, bacteria and viruses.

 

SANITIZING ALL HIGH-CONTACT AREAS

We clean and sanitize our restaurants and high-touch areas using sanitizer that has been validated by the EPA to be effective against COVID-19.

CARE FOR OUR PEOPLE

 


EXPANDED EMERGENCY LEAVE AND SICK PAY

Individuals directly affected by COVID-19 may receive pay equal to their upcoming 2-week schedule or average hours worked.

 


24/7 ACCESS TO HEALTHCARE EXPERTS

Every employee has access to medical experts via their mobile phone.

 


RESTAURANT BONUSES

Chipotle paid out over $40 million in bonuses and assistance pay to our restaurant employees during the crisis.

CARE FOR OUR COMMUNITY

HEALTHCARE HEROES

HEALTHCARE HEROES

Chipotle has donated 200,000 Burritos to Healthcare Heroes at 2,607 facilities across the country and launched an E-Gift Card program that donated 10% of digital sales to Direct Relief.

 

Chipotle has donated 200,000 Burritos to Healthcare Heroes at 2,607 facilities across the country and launched an E-Gift Card program that donated 10% of digital sales to Direct Relief.

 

LEARN MORE LEARN MORE

GRADUATION GIVE BACK

GRADUATION GIVE BACK

With many students missing the tradition of graduation ceremonies this year, Chipotle donated 10% of graduation themed E-Gift Card sales to Scholarship America from May 21 – June 30.

 

With many students missing the tradition of graduation ceremonies this year, Chipotle donated 10% of graduation themed E-Gift Card sales to Scholarship America from May 21 – June 30.

 

SEND E-GIFT CARD SEND E-GIFT CARD


FAQs

 


Q: How is Chipotle responding to the COVID-19 outbreak?

A: We continue to follow our existing industry-leading protocols, which prepare us for unforeseen events like COVID-19.   In addition, we have expanded emergency leave benefits for employees impacted by this outbreak, increased sanitation of high-touch, high-traffic areas, introduced a tamper-evident sticker for mobile pick-up and delivery orders, and increased precautions in areas of the country where there have been emergencies declared due to COVID-19. 

 

Q: Should I be concerned about the safety of my Chipotle meal? 

A: According to FDA, there is currently no evidence to suggest that food produced in the United States can transmit COVID-19. 

 

Q: How can I get a burrito without coming into the restaurant? 

A: Delivery orders are customized via Chipotle’s Digital Kitchen, which is comprised of a dedicated ingredient line operated by a special team.  The Digital Kitchen provides guests with the same great Chipotle experience whether they choose to dine in, order ahead and pick up, or have it delivered.

 

Q: Are the ingredients in my meal still being responsibly sourced? 

A: Yes, our supply chain teams are working diligently to ensure that we will still be able to serve you real food, with real ingredients, even throughout these uncertain times.  We will not compromise on this commitment to our guests.

 

Q: How are you taking care of your employees?

A: At Chipotle, investing in our people is core to our mission of Cultivating a Better World and during these challenging times, we continue to find ways to support our employees personally and financially. Chipotle has paid out over $40 million in bonuses and assistance pay to our restaurant employees in 2020. Our 94,000 employees also receive access to a financial counseling benefit through Ayco’s digital platform so they can receive support now and prepare for their future.

We have also expanded our emergency leave benefits to accommodate those directly affected by COVID-19. These individuals may receive pay equal to their upcoming 2-week schedule or average hours worked, whichever is greater. These efforts are in addition to our existing industry leading benefits such as paid sick leave starting on the first day of employment, vacation, paid time off and personal leave options as well as medical care and access to mental health wellness support for employees and their families through an Employee Assistance Program (EAP) and HealthAdvocate. 

All restaurant support center employees have been instructed to work remotely until further notice.

 

Q: How do I know that the sanitizer in your restaurants is effective against this virus?

A: The Environmental Protection Agency (EPA) has published a list of chemicals that have been validated to be effective against SARS-CoV-2, the specific coronavirus that causes COVID-19. The products we use are on this list. You can view the entire list of products on EPA’s website.

 

Q: What is your policy on masks?

A: Based on the new CDC guidance, masks will be required for all employees as well as encouraged for guests located in high COVID-19 transmission areas of the country.