COVID-19

 

Nothing is more important to us than the safety of our guests and employees. Chipotle is monitoring this evolving situation very closely and working with the CDC, FDA, and local officials. We continue to follow our existing industry-leading protocols, which prepare us for unforeseen events like COVID-19. These include: wellness checks; paid sick leave starting on the first day of employment; air treatment systems; Purell sanitizer for employees and guests; personal hygiene requirements like handwashing every hour; among others.


To our Chipotle guests, 


Ensuring the safety of our employees and our guests during this time is our greatest priority. As new information is issued daily surrounding COVID-19, we’re doing our part to help combat the spread, while continuing to safely provide food for our guests. Restaurants are considered an essential service which means Chipotle can continue Cultivating a Better World by providing guests real, freshly made food for takeout, pick-up and delivery at a time where options are limited.

We’ve been asked what Chipotle is doing for restaurant employees who are working tirelessly prepping, cooking and serving you real food daily during this dynamic situation. Effective immediately, we’ll be offering a 10% increase in hourly pay for restaurant employees who work between March 16 and April 12, 2020. This assistance pay is simply one of the ways that we’re expressing our appreciation for those who are willing and able to continue working during this time.

In addition to a pay increase, we have also expanded our emergency leave benefits to accommodate those directly affected by COVID-19. These individuals may receive pay equal to their upcoming 2-week schedule or average hours worked, whichever is greater. At Chipotle, employees never have to choose between work and taking care of themselves. Health and safety are our top priority and our policy has always been and will continue to be, if an employee is sick, they stay home and are welcomed back when they’re symptom free. All Chipotle employees are entitled to paid sick leave starting on the first day of employment in addition to vacation, paid time off and personal leave options.

Employees and their families also have access to our Employee Assistance Program (EAP) and HealthAdvocate, offering concierge support and guidance to mental health, wellness and healthcare resources. We offer our teams medical care for only $20 annually via 98point6, which grants 24/7 virtual access to doctors with $1 co-pay regardless of whether or not they’re enrolled in one of our healthcare plans. Additionally, for those utilizing our debt-free degrees or tuition reimbursement programs, Chipotle is not enforcing the hourly work requirements this semester. We recognize that some individuals may be unable to work right now, and we want to ensure that employees can further their education with continued financial assistance from Chipotle.

We’re committed to keeping you informed as we navigate through this evolving situation together. We are continuing to adhere to the guidance of the CDC, FDA, and local officials to make choices in the best interest of our employees, our guests and the community.

We will get through this together.

Thank You,
Brian Niccol
Chairman and CEO, Chipotle



FAQs

 

Q: How is Chipotle responding to the COVID-19 outbreak?

A: We continue to follow our existing industry-leading protocols, which prepare us for unforeseen events like COVID-19.   In addition, we have expanded emergency leave benefits for employees impacted by this outbreak, increased sanitation of high-touch, high-traffic areas, introduced a tamper-evident sticker for mobile pick-up and delivery orders, and increased precautions in areas of the country where there have been emergencies declared due to COVID-19. 

 

Q: Should I be concerned about the safety of my Chipotle meal? 

A: According to FDA, there is currently no evidence to suggest that food produced in the United States can transmit COVID-19. 

 

Q: How do I know that the Purell in your restaurants is effective against this virus?

A: The Environmental Protection Agency (EPA) has published a list of chemicals that have been validated to be effective against SARS-CoV-2, the specific coronavirus that causes COVID-19.  This list includes Purell.  You can view the entire list of products on EPA’s website

 

Q: How can I get a burrito without coming into the restaurant? 

A: Chipotle has recently announced that we are offering free delivery starting March 15th through March 31st, to make life easier for our guests.  Delivery orders are customized via Chipotle’s Delivery Kitchen, which is comprised of a dedicated ingredient line operated by a special team.  The Delivery Kitchen provides guests with the same great Chipotle experience whether they choose to dine in, order ahead and pick up, or have it delivered.

 

Q: Are the ingredients in my meal still being responsibly sourced? 

A: Yes, our supply chain teams are working diligently to ensure that we will still be able to serve you real food, with real ingredients, even throughout these uncertain times.  We will not compromise on this commitment to our guests.

 

Q: How are you taking care of your employees?

A: Chipotle has already been offering paid sick leave starting on the first day of employment.  In addition to this, we are now expanding our emergency leave benefits to ensure that employees continue to be paid if they are personally impacted by this outbreak and unable to work as a result. In addition, to express our appreciation for the work done by Service Managers, Kitchen Managers and Crew members who are well, willing and able to continue working during this time, we’ll be providing them with a 10% increase in hourly pay for all hours they work between Monday, March 16 and Sunday, April 12.

Restaurant support center employees have been instructed to work remotely until further notice.

Additionally, for employees taking advantage of our debt-free degrees or tuition reimbursement programs, we’ve removed hourly work requirements this semester. We recognize that some of our employees may be unable to work right now, and we want to ensure that employees can further their education with continued financial support from Chipotle. 

 

Q: What are restaurants doing with any extra supplies?

A: Each Chipotle restaurant has access to a food donation program, the Harvest Program, which pairs each restaurant with a local charity or food bank. For prepared food that is edible at the end of the night, each restaurant can mobilize The Harvest Program. In 2018, we donated 290,892 pounds of food to those in need through 1,200 local community partners. Since we began participating in the Harvest Program in 2007, we have donated enough food for an estimated 8,075,567 meals throughout the U.S.