THE CHIPOTLE WAY

CARE FOR OUR GUESTS


TAMPER-EVIDENT BAGS

New tamper-evident packaging seals on every bag.


CONTACTLESS DELIVERY

Contactless delivery for every meal prepared in our kitchens.


SOCIAL DISTANCING IN RESTAURANTS

Guests are separated by 6 feet using line markers in the restaurant.


CARE FOR OUR PEOPLE


EXPANDED EMERGENCY LEAVE AND SICK PAY

Individuals directly affected by COVID-19 may receive pay equal to their upcoming 2-week schedule or average hours worked.


24/7 ACCESS TO HEALTHCARE EXPERTS

Every employee has access to medical experts via their mobile phone.


RESTAURANT BONUSES AND INCREASED PAY

In addition to issuing $9M in discretionary bonuses to our restaurant teams, Chipotle increased hourly pay by 10% to help them and their families during this time.


THE CHIPOTLE WAY

 

Chipotle is leading the way in food safety and team wellness. Here are some of our existing protocols as well as additional precautions we’re taking to provide real food with real care.

DAILY WELLNESS CHECKS

Every employee signs a daily wellness check to ensure they are healthy and symptom-free.

 


COOK IN SMALL BATCHES

Our food is prepared in small batches to ensure freshness and safety.


LEADING FOOD SAFETY STANDARDS

We maintain a clean environment in our restaurants and employ safe food handling practices.

 



GLOVES AND HANDWASHING

Chipotle team members wear gloves at all times when handling food and are washing their hands every hour at minimum.


SANITIZING ALL HIGH-CONTACT AREAS

We clean and sanitize our restaurants and high-touch areas using sanitizer that has been validated by the EPA to be effective against COVID-19


STATE OF THE ART AIR PURIFICATION

Every Chipotle has an air purification system to eliminate pollutants, mold, bacteria and viruses.


To our Chipotle guests, 

As we continue to have the privilege of offering real food for our communities, our goal is to keep everyone safe and informed since nothing is more important to us than our employees and our guests. We have taken great measures to do our part to combat the spread of COVID-19 and continue to identify new ways to further support those on the frontline, including our restaurant employees, who are the backbone of this organization.

Last week, we announced that Chipotle would give away 100,000 burritos to healthcare heroes working at various hospitals and medical offices across the country. We received nearly 16K submissions and are working to ensure we feed as many of these courageous individuals as we can. Additionally, so many people have asked us how they can help Chipotle support these heroic individuals. I am pleased to share that yesterday we announced a healthcare gift card program. We are now matching 10% of the healthcare egift card purchases now through May 31st and donating to Direct Relief, an organization working to provide personal protective equipment and essential medical items to healthcare workers in the U.S. and around the world.

We are also striving to provide the greatest level of personal and financial support for the heroes in our restaurants. We recently announced our assistance pay, a 10% increase in hourly pay for restaurant employees who work between March 16 and April 12, 2020. We’ve made the decision to expand this for employees working through May 10, 2020, as well as a $500 one-time Manager Assistance Bonus to our Restaurateurs and General Managers and $250 to our Apprentices who work through the month of April. We have also approved discretionary bonuses of nearly $6.5M to be issued to Field Leaders, General Managers and Apprentices, despite the unforeseen situation impacting March performance which would have resulted in quarterly bonuses being near zero. On average, individuals will see quarterly bonuses ranging from $3,700 for Field Leaders, $1,800 for Restaurant General Managers and $650 for Apprentices. In addition, restaurants that achieved the specified goals required for the all-crew bonus will receive their bonuses, totaling approximately $360k. We are extremely fortunate that we’re in a position to offer these gestures, totaling nearly $9M, and recognize that not all organizations can do so.

Our 83,000 employees also have increased access to our financial counseling benefit for free to speak with a financial coach to answer questions and provide guidance in these times of uncertainty. It’s customized to each individual and a financial plan of action is created based on their unique circumstances. 

To ensure we’re making it as easy as possible for you to continue enjoying Chipotle without leaving home, we’re continuing to offer free delivery for the month of April. We strive to Cultivate a Better World and want to ensure we’re being transparent in our efforts surrounding this dynamic situation. I hope you’ll join us on this mission and continue doing your part to help flatten the curve. Please stay safe!

 

Thank You,
Brian Niccol
Chairman and CEO, Chipotle


FAQs

 


Q: How is Chipotle responding to the COVID-19 outbreak?

A: We continue to follow our existing industry-leading protocols, which prepare us for unforeseen events like COVID-19.   In addition, we have expanded emergency leave benefits for employees impacted by this outbreak, increased sanitation of high-touch, high-traffic areas, introduced a tamper-evident sticker for mobile pick-up and delivery orders, and increased precautions in areas of the country where there have been emergencies declared due to COVID-19. 

 

Q: Should I be concerned about the safety of my Chipotle meal? 

A: According to FDA, there is currently no evidence to suggest that food produced in the United States can transmit COVID-19. 

 

Q: How do I know that the Purell in your restaurants is effective against this virus?

A: The Environmental Protection Agency (EPA) has published a list of chemicals that have been validated to be effective against SARS-CoV-2, the specific coronavirus that causes COVID-19.  This list includes Purell.  You can view the entire list of products on EPA’s website

 

Q: How can I get a burrito without coming into the restaurant? 

A: Chipotle has recently announced that we are offering free delivery starting March 15th through April 30th, to make life easier for our guests.  Delivery orders are customized via Chipotle’s Delivery Kitchen, which is comprised of a dedicated ingredient line operated by a special team.  The Delivery Kitchen provides guests with the same great Chipotle experience whether they choose to dine in, order ahead and pick up, or have it delivered.

 

Q: How are you taking care of your crew members?

A: Chipotle has already been offering paid sick leave starting on the first day of employment.  In addition to this, we are now expanding our emergency leave benefits to ensure that employees continue to be paid if they are personally impacted by this outbreak and unable to work as a result. 

 

Q: Are the ingredients in my meal still being responsibly sourced? 

A: Yes, our supply chain teams are working diligently to ensure that we will still be able to serve you real food, with real ingredients, even throughout these uncertain times.  We will not compromise on this commitment to our guests.

Q: How are you taking care of your employees?

A: At Chipotle, investing in our people is core to our mission of Cultivating a Better World and during these challenging times, we continue to find ways to support our employees personally and financially. Despite the unforeseen situation impacting March performance which would have resulted in quarterly bonuses being near zero, Chipotle’s leadership team has approved discretionary bonuses of nearly $6.5M to be issued to Field Leaders, General Managers and Apprentices. On average, individuals will see quarterly bonuses ranging from $3,700 for Field Leaders, $1,800 for Restaurant General Managers and $650 for Apprentices. In addition, restaurants that achieved the specified goals required for the all-crew bonus during the months of January and February will receive their bonuses, totaling approximately $360k. Our 83,000 employees also receive access to a financial counseling benefit through Ayco’s digital platform so they can receive support now and prepare for their future.

In addition to the quarterly bonuses, we expressed our appreciation for those who are willing and able to continue working during this time with assistance pay, a 10% increase in hourly pay for restaurant employees who work between March 16 and May 10, 2020, as well as a $500 one-time Manager Assistance Bonus to our Restaurateurs and General Managers and $250 to our Apprentices who work through the month of April. In total, we’re paying out nearly $9M in bonuses to our restaurant employees so far this year. We have also expanded our emergency leave benefits to accommodate those directly affected by COVID-19. These individuals may receive pay equal to their upcoming 2-week schedule or average hours worked, whichever is greater. For employees utilizing our education benefits, we’re no longer enforcing the hourly requirements for this semester. These efforts are in addition to our existing industry leading benefits such as paid sick leave starting on the first day of employment, vacation, paid time off and personal leave options as well as medical care and access to mental health wellness support for employees and their families through an Employee Assistance Program (EAP) and HealthAdvocate. 


All restaurant support center employees have been instructed to work remotely until further notice.

Q: Are you supplying masks for your employees?

A: We have sent masks to restaurants where they are required and are shipping to all other restaurants as they become available, while allowing employees that wish to wear their own mask to do so.