Now more than ever we’re taking real steps to take care of our people and our guests–it’s the Chipotle thing to do.
Chipotle restaurants have a hand sanitizer station right as you enter the restaurant.
We have heightened our hand washing protocol for all employees to wash their hands every 30 minutes and after every task at minimum throughout the day.
Our crews have been provided masks to wear at all times and guests are required to wear masks in all restaurants.
We’ve added a dedicated team member responsible for continuously cleaning,
sanitizing, and directing pickup orders to assist with physical distancing.
New tamper-evident packaging seals on every pick-up or delivery order bags.
Contactless delivery and pickup available for all digital orders.
Guests are separated by 6 feet using line markers in the restaurant and by limiting Dining Room capacity.
Every employee signs a daily wellness check to ensure they are healthy and symptom-free.
Our food is prepared in small batches to ensure freshness and safety.
We maintain a clean environment in our restaurants and employ safe food handling practices.
Chipotle team members wear gloves at all times when handling food and are washing their hands every 30 minutes at minimum.
We clean and sanitize our restaurants and high-touch areas using sanitizer that has been validated by the EPA to be effective against COVID-19.
Every Chipotle has an air purification system to eliminate pollutants, mold, bacteria and viruses.
Individuals directly affected by COVID-19 may receive pay equal to their upcoming 2-week schedule or average hours worked.
Every employee has access to medical experts via their mobile phone.
Chipotle has issued $9M in discretionary bonuses to our restaurant teams to help them and their families during this time.
Chipotle has donated 200,000 Burritos to Healthcare Heroes at 2,607 facilities across the country and launched an E-Gift Card program that donated 10% of digital sales to Direct Relief.
Q: How is Chipotle responding to the COVID-19 outbreak?
A: We continue to follow our existing industry-leading protocols, which prepare us for unforeseen events like COVID-19. In addition, we have expanded emergency leave benefits for employees impacted by this outbreak, increased sanitation of high-touch, high-traffic areas, introduced a tamper-evident sticker for mobile pick-up and delivery orders, and increased precautions in areas of the country where there have been emergencies declared due to COVID-19.
Q: Should I be concerned about the safety of my Chipotle meal?
A: According to FDA, there is currently no evidence to suggest that food produced in the United States can transmit COVID-19.
Q: How can I get a burrito without coming into the restaurant?
A: Delivery orders are customized via Chipotle’s Digital Kitchen, which is comprised of a dedicated ingredient line operated by a special team. The Digital Kitchen provides guests with the same great Chipotle experience whether they choose to dine in, order ahead and pick up, or have it delivered.
Q: Are the ingredients in my meal still being responsibly sourced?
A: Yes, our supply chain teams are working diligently to ensure that we will still be able to serve you real food, with real ingredients, even throughout these uncertain times. We will not compromise on this commitment to our guests.
Q: How are you taking care of your employees?
A: At Chipotle, investing in our people is core to our mission of Cultivating a Better World and during these challenging times, we continue to find ways to support our employees personally and financially. Despite the unforeseen situation impacting March performance which would have resulted in quarterly bonuses being near zero, Chipotle’s leadership team has approved discretionary bonuses of nearly $6.5M to be issued to Field Leaders, General Managers and Apprentices. On average, individuals will see quarterly bonuses ranging from $3,700 for Field Leaders, $1,800 for Restaurant General Managers and $650 for Apprentices. In addition, restaurants that achieved the specified goals required for the all-crew bonus during the months of January and February will receive their bonuses, totaling approximately $360k. Our 85,000 employees also receive access to a financial counseling benefit through Ayco’s digital platform so they can receive support now and prepare for their future.
In addition to the quarterly bonuses, we expressed our appreciation for those who are willing and able to continue working during this time with assistance pay, a 10% increase in hourly pay for restaurant employees who work between March 16 and June 7, 2020, as well as a $500 one-time Manager Assistance Bonus to our Restaurateurs and General Managers and $250 to our Apprentices who work through the month of April. In total, we’re paying out nearly $9M in bonuses to our restaurant employees so far this year. We have also expanded our emergency leave benefits to accommodate those directly affected by COVID-19. These individuals may receive pay equal to their upcoming 2-week schedule or average hours worked, whichever is greater. For employees utilizing our education benefits, we’re no longer enforcing the hourly requirements for this semester. These efforts are in addition to our existing industry leading benefits such as paid sick leave starting on the first day of employment, vacation, paid time off and personal leave options as well as medical care and access to mental health wellness support for employees and their families through an Employee Assistance Program (EAP) and HealthAdvocate.
All restaurant support center employees have been instructed to work remotely until further notice.
Q: How will the dine in restaurant experience be different from before the pandemic?
A: We have limited dining room capacity with guidelines for customers throughout the restaurant like floor decals, arrows, seat mats, table tents and visible hand sanitizing stations. Tabasco bottles and cutlery will no longer be self-serve and employees are wearing masks as part of their uniform. Notably, we’ve also introduced a Steward position, responsible for directing customers, managing the dining room and sanitizing as guests complete their dine-in meals.
Q: How do I know that the sanitizer in your restaurants is effective against this virus?
A: The Environmental Protection Agency (EPA) has published a list of chemicals that have been validated to be effective against SARS-CoV-2, the specific coronavirus that causes COVID-19. The products we use are on this list. You can view the entire list of products on EPA’s website.
Q: What is your policy on masks?
A: Chipotle has supplied non-medical masks for all employees to wear as part of their uniform and proactively made the decision to require guests to wear masks in all restaurants.